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Operations Management syllabus

MGT 2059 units · 43 topicsAcademic year 2083/84
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Operations Management

9 units

1. Introduction (5 LHs)

  1. Definitions, scopes, and objectives of operations management
    1. Definitions, scopes, and objectives of operations management
  2. Transformation process
    1. Transformation process
  3. Differences between production and service operations
    1. Differences between production and service operations
  4. Operations and supporting functions
    1. Operations and supporting functions
  5. Role of the operations manager
    1. Role of the operations manager
  6. Production system
    1. Production system: Intermittent and continuous
  7. Key issues for operations managers
    1. Key issues for operations managers
  8. Historical evolution of operations management
    1. Historical evolution of operations management
  9. Productivity
    1. Productivity: Concepts, and types.

2. Operations Strategy (3 LHs)

  1. Introduction to operations strategy
    1. Introduction to operations strategy
  2. Operations strategy as a competitive weapon
    1. Operations strategy as a competitive weapon
  3. Linkage between corporate, business and operations strategy
    1. Linkage between corporate, business and operations strategy
  4. Components of operations strategy
    1. Components of operations strategy
  5. Manufacturing strategies
    1. Manufacturing strategies
    2. Service strategies.

3. Product and Service Design (5 LHs)

  1. Concept of product and service design
    1. Concept of product and service design
  2. Product development process
    1. Product development process
  3. Difference between product and service design
    1. Difference between product and service design
  4. Emerging issues in product and service design
    1. Emerging issues in product and service design
    2. Value analysis
  5. Concurrent engineering and quality function deployment
    1. Concurrent engineering and quality function deployment
  6. Waiting line theory (Single channel only)
    1. Waiting line theory (Single channel only).

4. Inventory Management (4 LHs)

  1. Concept and importance of inventory
    1. Concept and importance of inventory
    2. Inventory costs
  2. Dependent and independent demand
    1. Dependent and independent demand
  3. Inventory systems- continuous and periodical
    1. Inventory systems- continuous and periodical
  4. Basic economic order quantity (with and without discount)
    1. Basic economic order quantity (with and without discount).

5. Quality System (6 LHs)

  1. Introduction to quality
    1. Introduction to quality
  2. Historical evolution of total quality management
    1. Historical evolution of total quality management
  3. Philosophy, principles and concepts of total quality management. Costs of quality
    1. Philosophy, principles and concepts of total quality management. Costs of quality
  4. Quality Control
    1. Quality Control: Introduction, objectives, advantages
  5. Statistical process control -Control charts- control charts for variable
    1. Statistical process control -Control charts- control charts for variable
    2. JIT and Six Sigma
  6. Quality Management System
    1. Quality Management System: ISO 9000 series
  7. 7 tools for the quality
    1. 7 tools for the quality.

6. Decision Theory (7 LHs)

  1. Introduction to decision making environment
    1. Introduction to decision making environment
  2. Decision making under uncertainty
    1. Decision making under uncertainty: Criterion of maximax, maximin, minimax regret, Laplace and Hurwitz’s
  3. Decision making under risk
    1. Decision making under risk: Expected monetary value criterion, expected opportunity loss criterion, Expected profit of perfect information, Expected value of prefect information
    2. Marginal analysis.

7. Transportation Problem (6 LHs)

  1. Introduction, generating initial basic feasible solution and testing optimality condition
    1. Introduction, generating initial basic feasible solution and testing optimality condition
  2. Solution of minimization problem (excluding loop formation)
    1. Solution of minimization problem (excluding loop formation).

8. Assignment Problem (4 LHs)

  1. Introduction, and objectives of assignment problem
    1. Introduction, and objectives of assignment problem
  2. Solution of minimization and maximization problem
    1. Solution of minimization and maximization problem.

9. Game Theory (5 LHs)

  1. Introduction
    1. Introduction
  2. Importance of game theory
    1. Importance of game theory
  3. Two person zero- Sum game
    1. Two person zero- Sum game
    2. Pure strategies
  4. Games with saddle point
    1. Games with saddle point
    2. Mixed strategies
    3. Rules of dominance
  5. Solution methods of Games
    1. Solution methods of Games: Algebraic method only.