Room Division Management syllabus

Room Division Management

• 1 Room Division Management Functions (3 LHs)

  • Roles of room division management
  • Scheduling and duty rosters
  • Contract and outsourcing in housekeeping
• 2 Hotel Interior Design and Decoration (5 LHs)

  • Objectives, types, elements and principles of interior design
  • Guest room interior design and color
  • Hotel lighting
  • Guest room, lobby and front desk layouts
• 3 Promoting In-House Sales (3 LHs)

  • Front office revenue management
  • Hospitality product sales techniques
  • Point-of-sales front office planning
• 4 Room Division Budgeting (3 LHs)

  • Budget types and planning
  • Budgetary control
  • Housekeeping expense and cost control
• 5 Yield Management and Statistics (3 LHs)

  • Yield management concepts, benefits and challenges
  • Yield strategies and tactics
  • Hotel performance, yield and productivity measures
• 6 Trends in Room Division (6 LHs)

  • Ecotel, renovation and new property operation
  • Guest room design, amenities and process trends
  • Scientific techniques and information technology
• 7 The Hotel of Future (1 LH)

  • Future hotel characteristics, opportunities and challenges
• 8 Practical (24 LHs)

  • Occupancy ratios and yield measurement
  • Lobby, guest room and front desk layout design
  • Duty roster preparation
  • Ecotel concept design
• 9 Property Visit

  • Visit an Ecotel, pre-opening, renovated, heritage or boutique hotel