Housekeeping Operations I syllabus

Housekeeping Operations I

• 1 Introduction to Hotel (4 LHs)

  • Hotel definition, classification and development (international and national)
  • Concept of homestay
  • Organization charts for small, medium and large hotels
  • Operational and functional hotel departments
• 2 Housekeeping Organization (7 LHs)

  • Meaning, importance and functions of housekeeping
  • Housekeeping department layout and sections
  • Housekeeping organizational structures for small, medium and large hotels
  • Staff duties, responsibilities and attributes
  • Interdepartmental relationships
• 3 Hotel Guest Room and Cleaning (4 LHs)

  • Guestroom types, room symbols, keys and key control
  • Meaning, procedure, types and principles of cleaning
  • Spring cleaning and cleaning safety measures
• 4 Housekeeping Control Desk (4 LHs)

  • Control desk roles
  • Registers, files, forms and formats
  • Lost and found
• 5 Floors (2 LHs)

  • Floor types
  • Carpets: components, types and problems
• 6 Handling Situations (3 LHs)

  • Sick, dead, suspicious and drunken guests
  • Fire prevention
  • Pest control; types of pests and pesticides
• 7 Practical (24 LHs: 8 sessions of 3 hours)

  • Guest-floor rules, departure/occupied/vacant room cleaning and bed making
  • Dusting, telephone and bathroom cleaning
  • Floor care: mopping and scrubbing; furniture cleaning
  • Metal polishing
  • Carpet shampooing
  • Window and door cleaning
  • Turndown and second service
• 8 Property Visit

  • Visit to one 3- or 4-star hotel property