Principles of Management syllabus

Principles of Management

• 1 Introduction to Management (5 LHs)

  • Management concepts, features and significance
  • Management levels and functions
  • Types of managers; managerial roles and skills
  • Emerging management challenges in hospitality
• 2 Business Environment (5 LHs)

  • Business environment: internal and external components
  • SWOT analysis
  • Social responsibility: concepts, approaches and corporate areas
• 3 Evolution of Management Thoughts (6 LHs)

  • Classical theories: scientific, administrative and bureaucratic management
  • Human relations approach and Hawthorne studies
  • Behaviour science: need hierarchy and two-factor theories
  • Systems and contingency theories
• 4 Planning and Decision-Making (6 LHs)

  • Planning: concept, features, importance and types
  • Strategic, tactical and operational planning
  • Planning process, pitfalls and improvement
  • Decision making: concept, types and process
  • Decision conditions in hospitality: certainty, risk and uncertainty
• 5 Organizing (10 LHs)

  • Organizing concept, process and principles
  • Simple, functional, multidivisional, geographic and matrix structures
  • Line and staff authority; responsibility and accountability
  • Delegation of authority: advantages and barriers
  • Centralization and decentralization
  • Emerging organization design: re-engineering, teams, downsizing, network and virtual organization
• 6 Leading (8 LHs)

  • Leadership meaning, qualities and functions
  • Autocratic, democratic and participative leadership styles
  • Groups and reasons for joining groups
  • Motivation: concept, importance and techniques
  • Communication process, networks, types and barriers
  • Improving communication
• 7 Controlling (8 LHs)

  • Meaning, features, purposes, process and types of control
  • Effective control and control tools in hospitality
  • Quality: concept, importance and dimensions
  • Factors affecting quality
  • Total quality management: components and principles
  • Emerging issues in quality management