Front Office Operations II syllabus

Front Office Operations II

• 1 Guest Registration (6 LHs)

  • Guest Arrival Preparation and Pre-registration
  • Registration Forms and Procedures
  • FIT, Group, and VIP Check-in
  • Self and Express Registration
• 2 Room Pricing and Availability (2 LHs)

  • Establishing Room Rates
  • Forecasting Room Availability
• 3 Front Office Accounting (3 LHs)

  • Front Office Accounting and Guest Accounting Cycle
  • Folios, Ledgers, and Vouchers
• 4 Visitor's Tabular Ledger (VTL) (2 LHs)

  • Purpose and Posting of VTL
• 5 Hotel Revenue Production (2 LHs)

  • Revenue Management and Organization
  • Credit Control
• 6 Settlement of Bills (4 LHs)

  • Cash and Credit Settlement Modes
  • Foreign Exchange Encashment
  • Final and Weekly Guest Bills
• 7 Night Auditing (2 LHs)

  • Night Audit Functions and Responsibilities
  • Night Auditing Procedure
• 8 Hotel Safety and Security (1 LH)

  • Front Office Security Role
  • Guest Security Programs
• 9 Guest Departure (2 LHs)

  • Departure and Check-out Procedures
  • Room and Guest History Cards
• 10 Practical (24 LHs)

  • Arrival and Departure Procedures
  • Room Rates and VTL Postings
  • Foreign Exchange Encashment Receipt
  • Travel Agency and Airline Vouchers
  • Guest Bills and Hotel Software
• 11 Property Visit

  • Five-star Hotel Property Visit