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Hospitality Operations and Management syllabus

TTM 1035 units · 14 topicsAcademic year 2083/84
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1. Introduction to Hospitality Industry (10 LHs)

  1. Hospitality Sectors and Services
  2. Hotel Types
  3. Catering Establishments

2. Organizational Structure of Hotel Industry (10 LHs)

  1. Hotel Organization and Departments
  2. Department Responsibilities
  3. Hotel and Travel Industry Relationships

3. Rooms Division Management (12 LHs)

  1. Front Office Functions and Guest Cycle
  2. Reservations, Payments, and Forms
  3. Housekeeping, Room Types, and Tariffs

4. Food and Beverage Management (12 LHs)

  1. F&B Organization and Outlets
  2. Menus, Service, and Dining Etiquette
  3. Food Production and Kitchen Safety

5. Hotel Visit (12 LHs)

  1. Operational Department Observation
  2. Visit Report and Presentation