Public Office Management syllabus

Public Office Management

• 1 Introduction to Office Management (10 LHs)

  • Concept and importance of Office Management
  • Organization and employees; Organizational charts
  • Functions of office manager
  • Office accommodation, Office furniture and lay-out, Physical conditions
• 2 Public Relations (10 LHs)

  • Concept and importance of public relations
  • Media relations and tools: press release, press conference, interaction and discussion
  • Stakeholder engagement
  • Role and duties of spokespersons
  • Right to information with reference RTI Act
• 3 Office System (10 LHs)

  • Office procedures
  • Customer/client services and service quality
  • O and M, Work charts, Minutes, Work measure, production and control
  • Office machines and Application of IT
• 4 Record Management (8 LHs)

  • Records administration
  • Indexing
  • Filing system and its equipment
  • Hard copy and soft records
• 5 General Services (10 LHs)

  • Communication system and Online operation
  • Outward mail and postal services
  • Correspondence and Office stationery
  • Prevention of fraud
  • Report writing