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Public Service Delivery syllabus

BPA 3045 units · 16 topicsAcademic year 2083/84
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1. Introduction to Public Service Delivery (10 LHs)

  1. Concept and meaning of public service delivery
  2. Pattern of service delivery
  3. Sectoral engagement in public service delivery

2. Forms and Procedures (10 LHs)

  1. Forms of service delivery
  2. Procedures of service delivery
  3. Technology used in service delivery
  4. RTI and Public service delivery

3. Approaches (10 LHs)

  1. Approaches to public service delivery
  2. Organizations, planning and control for public service delivery
  3. Transparency in public service delivery

4. Networking (10 LHs)

  1. Networking in public service delivery
  2. Interrelationship between citizen and governments in service delivery
  3. Integrity in service delivery

5. Issues (8 LHs)

  1. Quality vs quantity
  2. Service standard and benchmarking
  3. Participation and accountability