Total Quality Management syllabus

Total Quality Management

• 1 Fundamentals of TQM (10 LHs)

  • Concept and Basic elements
  • Major approaches
  • Difference between traditional management and Total Quality Management
  • TQM System and Benefits of TQM
• 2 TQM Processes (10 LHs)

  • Concept and Significance of Process reform
  • Quality Process and Continuous Reform
  • Strategies for Total Reform
  • Crises management against Reform
• 3 Quality and Quality Circle (QC) (10 LHs)

  • Concept of Quality and Quality Dimensions
  • Concept and Characteristics of Quality Circle
  • Scope and Objectives of QC
• 4 Leadership in TQM (10 LHs)

  • Role of Leadership in TQM
  • Attributes of TQM leadership
  • Organization Culture and behavior
  • Norms for employees
• 5 Continuous Improvement and Quality in Public Service (8 LHs)

  • Concept and Characteristics of Kaizen
  • Kaizen cycle
  • Implementation of TQM in Public Sector