Organizational Behavior syllabus

Organizational Behavior

• 1 Introduction (8 LH)

  • Concept and system of organizational behaviour
  • Basic assumptions and five conceptual anchors of OB
  • Contributing disciplines and levels of analysis
  • Emerging trends and critical behaviour issues in tourism organizations
• 2 Understanding Individual Behaviour (3 LH)

  • Biological foundations of behaviour
  • Individual, group and organizational behaviour in tourism industry
  • Behaviour as input-output system; mental process, beliefs, attitudes, values, needs and motives
• 3 Perception and Learning (7 LH)

  • Perception, perceptual process and factors affecting perceptual sets
  • Application of perception; attribution theory and attribution errors
  • Learning and factors influencing learning
  • Classical conditioning, cognitive and social learning theories
  • Behaviour modification and principles of learning
• 4 Personality (5 LH)

  • Concept, traits, characteristics and determinants of personality
  • Relationship between personality and behaviour
  • Relationship between job and personality
  • Major personality attributes influencing organizational behaviour
• 5 Groups in Organization (6 LH)

  • Concept, types, formation and structure of groups
  • Organizational and group environment
  • Group design and processes; informal groups
  • Group decision making and its issues
  • Improving group decision making
• 6 Motivation and Job Satisfaction (6 LH)

  • HR motivation theories and their application
  • Issues of motivation and motivation for performance
  • Job satisfaction: concept, model and measurement
  • Effects of job satisfaction on employee performance
  • Alienation and frustration
• 7 Leadership and Communication (6 LH)

  • Leadership: trait, behavioural and contingency theories
  • Emerging approaches and contemporary tourism and hospitality leadership issues
  • Communication network
  • Barriers to effective communication
• 8 Organizational Change and Development (5 LH)

  • Concept and forces of change; resistance to change
  • Managing organizational change and Lewin's force field model
  • Reducing resistance to change
  • Organizational development: features and process
  • Organizational intervention at individual, group and organizational levels
• 9 Conflict Management (2 LH)

  • Individual and group conflict: concept, nature, types and sources
  • Inter-group conflict
  • Approaches to conflict management
  • Labour issues in tourism and hospitality industry