After-sales service and promises

Unit 5: Building future sales and customer RelationsTopic 2 of 3

Browse the Fundamentals of Selling syllabus

Fundamentals of Selling

11 units

1 Introduction
- Selling foundations and roles
- Sales duties, jobs and qualifications
2 Understanding Sales Process
3 Communication and Transactional Analysis in sales Job
4 Buyer Behavior and buying Process
- Buyers and individual decisions
- Organizational buying and customer knowledge
5 Building future sales and customer Relations
6 Managing Sales force in the organization
- Sales force tasks and design
- Recruitment, selection and challenges
7 Arrangement of Sales Territories
- Territory rationale
- Territory management and account planning
8 Arrangement of Sales Quotas
- Quota foundations and types
- Quota methods and problems
9 International Sales
- Foreign opportunities and buyers
- Difficulties and international sales tools
10 Supervising, evaluating, and controlling Sales and Sales Personnel
11 Project Work
- Project requirement
- Assignment and preparation

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What the syllabus expects

Understanding the nature of after-sale or post- sales services to the costumers- knowledge about the use of products
Adequacy of product information
Need for help and nature of services by the costumer and understanding the promises (warranty and guarantee)

After-sales service and promises

Bachelor of Business Studies (BBS) — Fourth Year

Subject: Fundamentals of Selling (MKT 250)

Unit 5: Building future sales and customer Relations

Academic Year: 2083/84

Topic Objectives

After studying this topic, students should be able to:

Explain the scope and key elements of after-sales service and promises.
Apply the relevant marketing concepts to a defined customer group, market or business decision.

Curriculum Scope

Understanding the nature of after-sale or post- sales services to the costumers- knowledge about the use of products
Adequacy of product information
Need for help and nature of services by the costumer and understanding the promises (warranty and guarantee)

Detailed Microsyllabus

After-sales service
1. Help with use of the product.
2. Adequate and accurate information.
3. Identify the assistance needed.
Promises
1. Warranty and guarantee terms.
2. Communicate actual coverage and conditions.
3. Avoid promising rights beyond the supplied contract.

Curriculum reference: Tribhuvan University, Faculty of Management, revised four-year BBS curriculum, PDF pages 97–99.

Source note: The curriculum scope above is retained from the existing TU syllabus breakdown. The numbered study subtopics are editorial elaborations for teaching and study, rather than a separately issued TU syllabus. Unit or component allocations apply at their stated level; no separate topic hours or marks are assigned here. Examples involving current laws, rates, institutional products or Nepalese status must identify the relevant period and official materials; no changing numerical or legal requirements are invented here.