Telephone and other situations

Unit 6: Part I - VI: Oral CommunicationTopic 2 of 4

Browse the Business Communication syllabus

Business Communication

14 units

1 Part I - I: The Communication Process
2 Part I - II: Business Communication
3 Part I - III: Skills and Values in Business Communication
4 Part I - IV: Electronic and Other Messages
5 Part I - V: Reports and Proposals
6 Part I - VI: Oral Communication
7 Part I - VII: Visual Communication
8 Part I - VIII: Employment Communication
9 Part II - I: Culture and Society
10 Part II - II: Money and Management
11 Part II - III: Science and Environment
12 Part II - IV: Gender and Women
13 Part II - V: Life, Death and Beyond
14 Part II - VI: Art and Philosophy

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What the syllabus expects

Telephone calls
Other oral-communication situations

Telephone and other situations

Bachelor of Business Studies (BBS) — Second Year

Subject: Business Communication (MGT 205)

Part I - VI: Oral Communication

Academic Year: 2083/84

Topic Objectives

After studying this topic, students should be able to:

Explain the scope and key elements of telephone and other situations.
Analyze the relevant communication task or prescribed text and prepare a clear, audience-appropriate response.

Curriculum Scope

Telephone calls
Other oral-communication situations

Detailed Microsyllabus

Telephone communication
1. Professional opening and identification.
2. Listening, note-taking and message confirmation.
3. Closing with agreed actions.
Other oral situations
1. Briefings, discussions and workplace exchanges.
2. Adapt language and turn-taking to context.
3. Handle uncertainty through clarification.

Curriculum reference: Tribhuvan University, Faculty of Management, revised four-year BBS curriculum, PDF pages 19-23.

Source note: The curriculum scope above is retained from the existing TU syllabus breakdown. The numbered study subtopics are editorial elaborations for teaching and study, rather than a separately issued TU syllabus. Unit or component allocations apply at their stated level; no separate topic hours or marks are assigned here.