Conflict resolution

Unit 6: Part I - Unit 6: Organizational Conflict and StressTopic 2 of 3

Browse the Organizational Behavior & Human Resource Management syllabus

Organizational Behavior & Human Resource Management

12 units

1 Part I - Unit 1: Introduction
2 Part I - Unit 2: Perception and Learning
3 Part I - Unit 3: Personality
4 Part I - Unit 4: Job Satisfaction
5 Part I - Unit 5: Groups and Teams in Organizations
6 Part I - Unit 6: Organizational Conflict and Stress
7 Part I - Unit 7: Organizational Change and Development
8 Part II - Unit 8: Introduction
9 Part II - Unit 9: Job Design and Analysis
10 Part II - Unit 10: Talent Acquisition and Development
11 Part II - Unit 11: Performance Appraisal and Reward Management
12 Part II - Unit 12: Employee Maintenance and Emerging Issues in HRM

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What the syllabus expects

Management approaches
Resolution through negotiation

Conflict resolution

Bachelor of Business Studies (BBS) — Second Year

Subject: Organizational Behavior & Human Resource Management (MGT 223)

Part I - Unit 6: Organizational Conflict and Stress

Academic Year: 2083/84

Topic Objectives

After studying this topic, students should be able to:

Explain the scope and key elements of conflict resolution.
Explain the behavioral or human-resource concepts and assess their application in organizational situations.

Curriculum Scope

Management approaches
Resolution through negotiation

Detailed Microsyllabus

Conflict-management approaches
1. Avoidance, accommodation, competition and compromise.
2. Collaboration and problem solving.
3. Match approach to interests and circumstances.
Negotiation
1. Prepare issues, interests and alternatives.
2. Exchange information and develop options.
3. Agree and review workable solutions.

Curriculum reference: Tribhuvan University, Faculty of Management, revised four-year BBS curriculum, PDF pages 44-46.

Source note: The curriculum scope above is retained from the existing TU syllabus breakdown. The numbered study subtopics are editorial elaborations for teaching and study, rather than a separately issued TU syllabus. Unit or component allocations apply at their stated level; no separate topic hours or marks are assigned here.