Total quality management

Unit 9: Control and Quality ManagementTopic 4 of 6

Browse the Principles of Management syllabus

Principles of Management

11 units

1 The Nature of Organizations
2 Introduction to Management
3 Management: History and Current Thinking
4 Environmental Context of Management
5 Planning and Making Decisions
6 Fundamentals of Organizing
7 Leadership and Motivation
8 Fundamental of Influencing and Communication
9 Control and Quality Management
10 Managing in the Global Arena
11 Management Trends and Scenario in Nepal

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What the syllabus expects

Meaning and tools

Total quality management

Bachelor of Business Studies (BBS) — First Year

Subject: Principles of Management (MGT 213)

Unit 10: Control and Quality Management

Academic Year: 2083/84

Topic Objectives

To develop an understanding of total quality management and explain the managerial concepts and assess their application in organizational situations.

Curriculum Scope

Meaning and tools

Detailed Microsyllabus

Total quality management
1. Organization-wide focus on quality and customer needs.
2. Employee participation and continuous improvement.
3. Integration of quality into processes.
Quality tools
1. Check sheets, flowcharts and cause-and-effect diagrams.
2. Pareto analysis and basic process-monitoring tools.
3. Select tools suited to a quality problem.

Curriculum reference: Tribhuvan University, Faculty of Management, BBS curriculum with first-year syllabus, PDF pages 9-10.

Source note: The curriculum scope above is retained from the existing TU syllabus breakdown. The numbered study subtopics are editorial elaborations for teaching and study, rather than a separately issued TU syllabus. Unit lecture hours apply to the whole unit; no separate topic hours or marks are assigned here.